We make every effort to give the best service possible to everyone who attends our surgery. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. Complainants have the right not to be discriminated against as the result of making a complaint and to have the outcome fully explained to them. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to make a formal complaint, please do so as soon as possible – ideally within a matter of a few days. This will enable us to establish what happened more easily.
To pursue a complaint please contact the COMPLAINTS OFFICER-DINA who will deal with your concerns appropriately.