How can I book an appointment?
There are various options to book an appointment. The best and quickest way to book an appointment is online through the NHS App. Please click here to view our appointments page to find the best solution for you.
How can I cancel an appointment?
If you booked your appointment online you can simply login to NHS app or Patient Access and cancel from the appointment page. If your appointment was booked over the phone or by a GP you should receive an SMS message prior to your appointment with a link to cancel. If you cannot cancel in either of these ways please call us on 01895 632 410 as soon as possible and inform our receptionist that you would like to cancel or rearrange.
How can I register with the surgery?
How can I access my medical record online?
You can view your medical record online through the NHS app. This can be accessed on your mobile phone or computer. Once you have signed up you will have access to your record, be able to book and cancel appointments, request medication and much more. Click here to find out how to sign up.
I need to know when I had a vaccination/Immunisation how can I find out?
You can see your vaccination history on the NHS app. Please click here to find out how to sign up. You will find your vaccination history under View your GP Health Record > Immunisations
How do I get a flu vaccination?
If you are eligible for a flu vaccination you should receive an invitation. Please click here to find out more about flu vaccinations and how you can book.
How do I get a covid booster?
To find out if you are eligible for a covid booster or to book an appointment please visit the NHS website here. We do not offer covid vaccinations at the practice.
I have moved house how do I change my address?
If you have moved address please check you are still in our catchment area by clicking on this link. If you are still within the area please send us an admin Patch with your new details. Once we have been informed and if your new address is still within our practice boundary, your details will be updated on our system.
How do I request a repeat prescription?
The easiest way to do this is via the NHS app. Please click here to find out more.
How can I request a sick certificate?
If you’re off work sick for 7 days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.
If you have been off work unwell for more than 7 days you can request a sick certificate from the GP. Please use our online consultation form – Patchs – to request this. PATCHS
How can I check my test results?
The quickest and easiest way to check your results is on the NHS app. Click here to find out how to sign up. If your test results are normal and you are still experiencing symptoms please either fill in an online consultation form, Patch, or book an appointment to see the GP. Both of these can also be done on the NHS app
How can I find my NHS number?
Your NHS number will appear on any clinical letters or prescription papers you may have. If you do not have these you can use the NHS number finder by clicking on this link Find your NHS number – NHS (www.nhs.uk)
How can I check the status of my referral?
You can check your referrals on the NHS app. Please click here to find out how to sign up. Please do not call the surgery to chase up appointments, you will need to call the number on the referral document you originally received and speak to the bookings team.
How can I change my pharmacy?
If you have a usual pharmacy that your medication goes to this can be changed in the NHS app. Click here to find out how to sign up.
I need a medical report or subject access report, how do I get this?
If you have a medical/insurance form that you need a Doctor to complete, please hand this in at reception.
My first language is not English, do you have a translator for my consultation?
If English is not your first language and you require a translation service please speak to a member of the reception team who can arrange this prior to your consultation.
If I feel unwell but the practice is closed what do I do?
If you think that your problem is a medical emergency, please phone 999. If you think that your medical problem is urgent but not an emergency and you cannot wait until the surgery re-opens, please phone 111. To get help from NHS 111, you can go to 111.nhs.uk (for people ages 5 and over) or call 111. NHS 111 is available 24 hours a day, 7 days a week. The NHS 111 number is free to call from landlines and mobiles
Where is my nearest pharmacy?
You can find your nearest pharmacy by clicking here
What can a pharmacist help me with?
Pharmacists are experts in medicines who can help you with minor health concerns. Please visit this NHS site which will explain more.
Why have I been given an appointment somewhere else?
This is a service where we can provide you with an even wider range of extended hour appointments than before (evening and weekends). You can see a Doctor or Nurse by appointment similar to that at the surgery. The good news is the Doctor or Nurse can now see you with your full computer records.